{"id":241058,"date":"2021-06-04T16:17:42","date_gmt":"2021-06-04T15:17:42","guid":{"rendered":"https:\/\/shop.ezobord.com\/uk\/?page_id=241058"},"modified":"2021-10-29T18:42:16","modified_gmt":"2021-10-29T17:42:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/shop.ezobord.com\/uk\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Hero Section” _builder_version=”4.9.4″ background_enable_image=”off” background_position=”center_right” custom_margin=”0px||0px||false|false” custom_padding=”60px||0px||false|false” bottom_divider_height=”60px” background_color_gradient_direction__hover=”180deg” background_color_gradient_direction__hover_enabled=”180deg” background_color_gradient_start_position__hover=”0%” background_color_gradient_start_position__hover_enabled=”0%” background_color_gradient_end_position__hover=”100%” background_color_gradient_end_position__hover_enabled=”100%”][et_pb_row admin_label=”Page Title Area” _builder_version=”3.25″ custom_padding=”||2px|||”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text content_tablet=”<\/p>\n

Frequently Asked Questions (FAQ)<\/span><\/h2>\n

” content_phone=”<\/p>\n

FAQ<\/span><\/h2>\n

” content_last_edited=”on|phone” admin_label=”Hero Section Title” _builder_version=”4.9.4″ text_font=”Montserrat||||||||” text_font_size=”18px” text_line_height=”1em” header_font=”Montserrat|600||on|||||” header_font_size=”48px” header_letter_spacing=”3px” header_line_height=”1.3em” header_2_font=”Montserrat|600||on|||||” header_2_text_color=”rgba(255,255,255,0.6)” header_2_font_size=”40px” header_2_letter_spacing=”1px” header_2_line_height=”1.1em” text_orientation=”center” background_layout=”dark” max_width=”700px” module_alignment=”center” custom_margin=”||0px||false|false” custom_padding=”||0px|||” animation_style=”fade” animation_direction=”bottom” header_font_size_tablet=”” header_font_size_phone=”28px” header_font_size_last_edited=”on|phone” header_2_font_size_tablet=”” header_2_font_size_phone=”50px” header_2_font_size_last_edited=”on|phone”]<\/p>\n

Frequently Asked Questions (FAQ)<\/span><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ Section” _builder_version=”3.22″ custom_margin=”10px|||||” custom_padding=”5px||90px|||”][et_pb_row admin_label=”FAQ” _builder_version=”3.25″ max_width=”900px” use_custom_width=”on” custom_width_px=”900px”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_accordion open_toggle_text_color=”#E99823″ open_toggle_background_color=”rgba(0,0,0,0.03)” closed_toggle_background_color=”rgba(0,0,0,0)” icon_color=”#E99823″ _builder_version=”4.9.4″ toggle_text_color=”#333333″ toggle_font=”Montserrat|600||on|||||” toggle_line_height=”1.5em” body_font=”||||||||” body_font_size=”16px” body_line_height=”1.8em” hover_enabled=”0″ border_style_all=”none” sticky_enabled=”0″][et_pb_accordion_item title=”Can I request a sample?” _builder_version=”4.9.4″ hover_enabled=”0″ open=”on” sticky_enabled=”0″]<\/p>\n

Product samples are available to help you see exact colours and textures of our Ezobord
products.
To request a sample please get in touch via phone:<\/p>\n

Customer Care:<\/strong> 01843 666111 <\/a> <\/strong><\/span><\/p>\n

International:<\/strong> +44 1843 666111<\/a><\/span><\/p>\n

Sales: <\/strong>01843 204027\u00a0<\/a><\/p>\n

International<\/strong>: +44 1843 204027<\/a><\/p>\n

sales@ezobord.co.uk<\/a> or complete the\u00a0Contact Us<\/a> form detailing which colour and product you would like to see a sample of. A member of our team will get back to you as soon as
possible.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What is your returns policy?” _builder_version=”4.9.4″ open=”off”]<\/p>\n

You have 14 calendar days to return an item from the date you received it.<\/span><\/p>\n

To be eligible for a return, your item must be unused and in the same condition that you received it.<\/span><\/p>\n

Your item must be in the original packaging.<\/span><\/p>\n

Your item needs to have the receipt or proof of purchase.<\/span><\/p>\n

You will be responsible for paying for your own shipping costs for returning your item.\u00a0<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How do you refund me?” _builder_version=”4.9.4″ open=”off”]<\/p>\n

Once we receive your item, we will inspect it and notify you that we have received your returned item.\u00a0<\/span><\/p>\n

We will immediately notify you on the status of your refund after inspecting the item.<\/span><\/p>\n

If your return is approved, we will initiate a refund to your credit card (or original method of payment).<\/span><\/p>\n

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”WHAT IS YOUR PRIVACY POLICY?” open=”off” _builder_version=”4.9.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

Our full privacy policy can be found here<\/a>.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What User Data We Collect” _builder_version=”4.9.4″ _module_preset=”default” hover_enabled=”0″ open=”off” sticky_enabled=”0″]<\/p>\n

When you visit the website, we may collect the following data:<\/p>\n